Customer Questions around COVID-19 Answered | Advanced Instruments

Advanced Instruments COVID-19 Resources and Answers to FAQ’s

We at Advanced Instruments want to extend a huge Thank You to all the healthcare workers who are on the front-line treating patients, as well as the numerous biotechnology organisations committed to developing a vaccine and treatment options for COVID-19.

We stand behind you!

Advanced Instruments COVID-19 Resources and Answers to FAQ’s

We at Advanced Instruments want to extend a huge Thank You to all the healthcare workers who are on the front-line treating patients, as well as the numerous biotechnology organisations committed to developing a vaccine and treatment options for COVID-19.

We stand behind you!

New Scientific Resource:
Using Osmolality to Diagnose & Treat Hyponatremia in COVID-19 Patients

May 13, 2020 –  New Scientific Resource available from Advanced Instruments. 

Article Summary: Recent publications have shown that COVID-19 (coronavirus disease 2019), an infectious disease caused by a novel coronavirus known as severe acute respiratory syndrome coronavirus (SARS-CoV-2), is associated with electrolyte disorders including hyponatremia. Early diagnosis and etiologic determination are critical in any hyponatremic patient to ensure proper treatment and to avoid potential harm to the patient. Osmolality testing is quick, inexpensive and effective to help with early detection and diagnosis of hyponatremia. Osmolality testing can help ensure that appropriate treatment strategies are implemented early for hyponatremic patients which may be even more significant in patients hospitalized with COVID-19. As clinicians and researchers continue to expand their understanding of COVID-19, additional laboratory testing is important to consider to help better understand and diagnose a COVID-19 patient’s underlying conditions.

Click here to read the full paper. 

A note to our customers:

Ensuring we can continue to meet our commitments to customers while keeping our employees safe has been our core objective.  Our ability to continue to produce and ship products is important for our customers who treat critically ill patients and assure lifesaving drugs are brought to market using our important technologies.  As such, we know we have an important responsibility and will continue to proceed in the most appropriate manner assuring the safety of our employees and our ability to serve our customers without interruption.

It is our privilege to continue working with you as a trusted partner with as little disruption as possible and will continue to communicate and help in any way we can as we navigate this evolving situation together.

We have compiled a list of FAQs regarding customer service, technical support, employee safety and more, that we will be updating on a real-time basis.

(updated March 23, 2020)

What is the impact to Advanced Instruments production and delivery schedules?

  • None to date. At this time, new instrument (including osmometers, anaerobic jar systems and ESR analysers) and testing supply shipment schedules are not impacted and we do not foresee any disruption, but we will continue to monitor and notify you should delays arise.
  • We have proactively increased our inventory levels, continue to increase our production output, and have implemented redundant processes to mitigate risk of product shortages or production delays.
  • We are also storing materials in multiple facilities to ensure redundant supply.
  • We continue communication with our suppliers to understand and quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers.

How is Advanced Instruments protecting its workforce from exposure to COVID-19?

  • As an essential business, we must remain operational, but we have restricted access to the Advanced Instruments facility to only critical staff who are required to build, test and ship instrumentation and testing supplies to our customers. All remaining employees are working from home.
  • For those employees that are required to be in the facility we have taken additional preventative measures to keep employees healthy. We have implemented strict social distancing protocols, created redundant processes to further separate personnel as well as have initiated additional cleaning protocols in all areas of the building.

How are Advanced Instruments UK services impacted by COVID-19?

  • Phone support is not impacted. Telephone help desk support is provided from 09:00 to 17:30 Monday to Friday, excluding Bank holidays. You can reach Technical Support by calling 01403 210400 or reach us by email at [email protected]
  • In the short term we have postponed any on-site routine service at our customer facilities to protect both our and your staff. Any necessary troubleshooting, product training or instrument set up will be supported remotely with the use of virtual tools.
  • On-site repairs will continue on a limited basis based on the criticality of the need and our ability to access the facility.

Does Advanced Instruments expect any interruption to its communication?

  • Advanced Instruments Customer Service and Sales teams continue to support all our customers’ product needs. We are available to prepare quotes, receive electronic POs, send invoices, receive payments as well as respond to your customer service needs.
  • The Customer Service team is available 09:00 to 17:30 and can be reached at 01403 210400 or can be emailed at [email protected]
  • The Sales Department is available 09:00 to 17:30 and can also be reached at [email protected]
  • We also can support virtual ‘hands-on’ product demonstrations of our complete portfolio of products with the use of our state-of-the-art Media Room.  Please contact [email protected] to schedule a virtual demo.

How should hospital labs decontaminate instrumentation during the COVID-19 pandemic?

  • All instrumentation from Advanced Instruments can be cleaned and decontaminated using standard hospital laboratory disinfectants. Model-specific procedures are not needed since all instrument surfaces that may come in contact with body fluids (e.g., housings, keypads, probes, stir wires, sample handlers, cooling wells, etc.) are durable and resistant to damage from cleaning products. Users are encouraged to thoroughly disinfect an instrument as they see fit.
  • Please note that internal, electronic components may not be resistant to cleaning products. Under normal operating procedures these components are not exposed to body fluids. Instruments should never be operated without their covers in place.
  • Please consult your facility’s internal guidelines for proper procedures, cleaning materials, personal protection and disposal rules when handling or cleaning potentially contaminated items.

What are other ways I can stay connected with Advanced Instruments?

  • Virtual Meetings: In response to the several industry trade shows which have been cancelled or postponed, we are pleased to participate in the upcoming Select Science Virtual Analytical Summit (March 31-April 2), which is a brand-new event created to support resource sharing among the scientific community.   Register for free here.
  • More Events to Come:  We are planning a roster of webinars that will cover a variety of topics such as technology showcases, mini training sessions, and “ask the expert” sessions.  Please check our Events page to view our upcoming schedule.

We are open and continue to provide essential lab supplies during the COVID-19 pandemic. Answers to your FAQ’s can be found here.

Read More
X